Is the service charge a gratuity?
20% service charge applies to all events whereas on site staff is present. This is not a gratuity that is shared among the on-site catering staff. This charge covers everthing from the labor to produce the food for your event to the wear and tear on catering equipment, delivery, insurance expenses, to the time we spend with ou designing and revising your menu. We always give you every ounce of necessary energy to make your event an absolute success. Guess should not feel obliged to offer a gratuity for good service. However, all of our staff is encouraged to go the extra mile, and so they are permitted to accept cash gratuities entirely at the discretion of our guests who wish to acknowledge particular staff members for exceptional or outstanding service. In other words, there is genuinely no need to tip but you should feel free to do so if you have a desire to acknowledge particular individuals with who assisted in making your event shine.
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